We know how difficult it can be to trust an online company with customizable apparel. There are so many details that must be communicated, and so many questions that can be asked. We want to make this process as easy as possible, and have worked hard to do so by offering online reviews, instant quotes, and one-on-one customer support. In addition to these, in the rare case that something still goes wrong, we also offer a fair satisfaction guarantee.
We guarantee that the design you receive will look like the design you created in the online proof. If the print is much different from what you expected, we'll reprint your entire order for free.
The very last thing you want to see when you receive your custom t-shirts is a battered down design. We promise our prints are of the highest quality, and will last through many washes. If within the first two weeks, you wash your garments according to our care instructions and see your print deteriorate, we'll reprint your order for you and ship it to your door free of charge.
If you believe your order does not meet our quality standards, please contact our support team at [email protected] or call us at 888-257-1918. When filing a claim, please provide your order number along with clear photos showing the issue. Our team will review your claim and respond within two business days with a resolution.
For print quality defects such as cracking, peeling, or color discrepancies, claims must be submitted within 14 days of delivery. For issues related to incorrect items, wrong sizes, or missing garments, please contact us within 7 days of receiving your order. Claims submitted outside these windows will be reviewed on a case-by-case basis.
Our guarantee covers print defects including premature cracking or peeling, significant color differences between the approved proof and the final product, incorrect garment styles or sizes, and missing items from your order. Normal wear and gradual fading after extended use, damage resulting from improper washing such as using bleach or high heat drying, and subjective design preferences that were approved in the proof stage are not covered under this guarantee.
One day can make a big difference. Whether it's a vacation or a fundraiser, if your shirts are late even one day, they can become a wasted purchase. We understand this and deal with deadlines very seriously. If your order arrives late due to an error on our part, we will either refund your shipping cost or reprint your order with expedited shipping at no additional charge.
In addition to offering store-quality prints, we offer them to you at the lowest prices. We always look around to make sure our prices are the lowest, but if you catch any other site posting lower prices than ours, please let us know! If you find a lower price for the same product, quantity, and print specifications from another provider, let us know within 24 hours of placing your order and we will match that price.
We know how frustrating it is to deal with other sites that confusingly leave out shipping, setup, and other hidden fees from their prices. It is a terrible feeling to see your checkout price come out unexpectedly higher than you had originally envisioned. We believe nobody should have to go through that process. That is why we provide all-inclusive prices when you get a quote.
