Mastering the Design Lab
Buttons and Features
» Select Shirt/Switch Shirt: Click this button to switch the color of your shirt, or the garment altogether.
» Add Text: Click this button to add text to your design. You can change font style, color, size, as well as rotate the text, alter letter spacing and alignment.
» Add Art: Click this button to browse and add clipart from our extensive library, or upload your own image off the computer. From there you can adjust the size, color, and angle of the image.
» Save: Click this button to save your design and send a proof of the front and back to the email address you provide, so you can pull it up later or share it with your friends. By checking the checkbox provided, one of our expert graphics artists will take a look at your design, note the color count of your design, and give you further suggestions.
» Get Quote/Instant Quote: Click this button to get an all-inclusive quote on the shirts you've designed. Enter in the quantities of each size you'd like, and it's as easy as pie.
» Get Help: Click on this button to send an email to our customer support, for any sort of requests or questions that you'd like live answers to. We have speedy and friendly staff members waiting to answer your questions.
» Duplicate Text/Image: Click on this button to save you time from uploading the same image, or recreating the same text.
» Delete Text/Image: Click on this button to remove the corresponding image or text from your design.
» Switch Side: Located on the top left hand corner
of the shirt preview, clicking on this button will allow you to design both the front and back side of your garment, without losing any of your work.
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Uploading art
Uploading art onto our design lab is easy - just click on "Add Art"->"Upload New Image", and find the image that you'd like to upload. Our design lab currently accepts .jpg, .jpeg, .gif, .bmp, and .png files under 5MB.
Having problems uploading, have another filetype, or have a large file? Our graphics artists can also work with .pdf, .eps, .psd, .ppt, and .doc files, as well as any sized image. Just send them on over to help@ooshirts.com and we'll begin helping you right away.
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Checking out and placing an order
To check out, click on our "Get Quote" button. After you have entered in the sizes you'd like and gotten your all-inclusive quote, click on the button "Buy Now" that appears after your quote shows up. After saving your design one last time, you will be prompted to a checkout page which will allow you to pay through PayPal or Google Checkout.
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Design Help
Center your design
If you're not sure whether or not you've placed your design perfectly centered on our design lab before checking out, don't worry. If it looks like you were aiming to center your design, we'll do it for you. You can attach a note to your order while you're checking out too, if you are still worried about centering issues.
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Help you with contrast
We'll tell you if it looks like your design won't be able to be seen clearly on your shirt, and alter your colors accordingly so that your design is noticeable. On the left you can see examples of some common clashing and low contrast designs, on the right, some much better suggestions for garment and design pairings.
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Remove ugly backgrounds
We'll remove backgrounds so that only the desirable logo you have is printed on the shirt. We do this automatically since you probably don't want that to show on the final product. But if you want to be extra sure, you can attach a note to your order. Our artists can get rid of your images' backgrounds so that your shirts turn out looking smooth, not awkward.
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Match colors on your design
It can be a pain matching the colors of your text to the color of the image you uploaded to reduce your color count - so we do it for you. Just attach a note to your order as you check out, and we'll make sure that your colors match up perfectly.
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Alert you if something's funny
If we think you won't have your shirts exactly how you want them in terms of size, colors, garments, or you accidentally paid incorrectly, we will make sure to correct this problem and be in contact with you, so that when you get your shirts, they are exactly what you wanted.
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Keep you up to date
No matter which step you are at of ordering custom t-shirts at ooShirts, we'll be ready to tell you. Whether it's your tracking number, verification if your payment has gone through, an extra proof, receipt, or any other questions, we'll answer you right away.
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Get rid of borders and fuzzy edges
Is there a small annoying white border around your image? Worried it'll cost you extra money or worse - turn up on your shirt? We'll always get rid of any weird or unsightly borders for you.
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Use fonts that aren't on our design lab
Our design lab is streamlined for the most popular fonts and clipart, so that you don't have to look through a ton of things you
don't like to get what you like. However, if you already have a font in mind and it doesn't seem to be located on our lab, just send us an email. If you can name it, we'll provide it!
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Print the same design on different colors/styles
ooShirts understands that you want the flexibility to order the same designs for a variety of people. As long as your design is the same, we can stylize your order by adding in different types of garments (for kids, women, and men), different colors of shirts, and even printing in different color inks - all while giving you the same bulk discount. Just email us at help@ooshirts.com with this request and we'll help you out right away.
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Create that oldschool, vintage look
Want to add a bit of class to your shirt design? You can ask our artists to give your shirt designs an old-school feel. We can help make your shirts look classically fashionable.
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Outline your text
If you'd like to make your text an outline instead of solid filled, we can definitely do that for you - just ask us.
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Help you with layering issues
We'll make sure that your images are properly layered on top of eachother to create a shirt that gives off a great impression, not an awkward one. Our team of graphics artists are always happy to provide our personal feedback as well.
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Improve an image's quality
If you have an image you want on your design, but are afraid that it's resolution isn't high enough to come out nicely on your shirt, then please let us take a look at it. Chances are, we'll be able to make it look exactly how you want it to look on your shirt, with no loss in image quality.
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Invert colors of your images
We can easily invert your image colors for you - just ask. In addition, we'll provide feedback of whenever your design may look better inverted.
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Using special file types in your design
Even though our design lab only accepts web images (JPG, JPEG, GIF, PNG, BMP), we accept all file formats when printing your design. Just send over your artwork file over to
help@ooshirts.com and we'll process it in no time.
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Customizing clipart in our collection
If you see a clipart file you like, but would like to have changed in some way, we can do that for you.
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Special Requests
Combining orders
We do our best to save you money wherever we can. Send over an email to help@ooshirts.com with order details on your multiple shirt-style order and we'll offer you a discounted price.
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Team names and numbers
Just email us a list of the names and/or numbers you want for your shirts, along with their corresponding shirt sizes, and we can get started on your order. Team names are $5 each and team numbers are $3 each. We'll send you a proof so that you will know what your shirts will look like before we print them.
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Sleeve prints
Though you cannot design a sleeve print in our lab, you can tell us what you
contact us and we'll send you a preview of what the sleeve print will look like. We'll send you a proof so that you will know what your shirts will look like before we print them.
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Request a blank or printed sample
Please send an email to
help@ooshirts.com with the shirt style and (if you would like it printed) your design.
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Pricing and Ordering
How are your prices so low?
You are probably wondering how we can stay in business when our prices are so much lower than our competition. We'd probably wonder the same if we saw another company selling shirts at such low prices. In essence, our business is a very tightly run operation. We spend money only on what's needed for our core business and cut costs by being efficient wherever we can.
» We have high-volume contracts with all of our suppliers.
» We have an efficient distribution system with over a dozen suppliers around the United States, reducing ship costs.
» We have many returning and referral customers. In fact, we spend less than 0.5% of our revenue on advertising.
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How do I get a price quote with my design?
Here is a link to our
quote generator. You can get help with counting the right number of colors in your design
here.
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How is my price determined, and how can I lower it?
We generate our price quotes based largely on the number of shirts you're ordering, the garment you've chosen, and the number of colors you want printed. To lower costs, you can:
» Reduce the number of colors in your design
» Order a lighter-color shirt
» Order more shirts at a time
We recommend ordering all the shirts you need at once to save money, as higher quantities yield a lower price-per-shirt cost.
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I've gotten my price quote. What other fees do I have to pay?
The beauty of all-inclusive price quotes is that there are absolutely no extra fees. We've chosen to use all-inclusive price quotes to simplify your buying experience. The quote we generate for you includes shipping and all setup and printing costs. You don't have to deal with any hidden fees - the price you see is the price you get.
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How do I place my order?
After you've received a quote from our design lab, simply click on "Buy Now" and follow the instructions to finalize your order.
What types of payment do you accept?
We accept payment through Paypal. Paypal accepts all major credit cards, as well as checks.
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How do I count the colors on my design?
Color count depends on each and every color used for text and images. Miscounting colors, and subsequently having to be billed additional invoices, is a stressful process that we don't think customers should go through. We've included the most common errors, and a quick rundown on how to count colors on your design.
» Exhibit A: White counts as a color. This design would need white ink.
» Exhibits B, C, D: Common examples of 2 color, 3 color, and full color prints.
» Exhibit E: "Garment color" does not count as a color. This design would need cyan ink. Note that having a lot of images and text will still count as a one color print.
» Exhibit F & G: Common examples of 2 and 3 color prints.
» Exhibit H: "Black and white" pictures can only be counted as a two color print if they only have black ink, and white ink - no greys. This design would need to be printed as a full color print.
» Different "shades" of a color are all additional colors. A design with "light red", "medium red", and "dark red" would be a 3 color design, not a one color design.
» Images with a gradient (a blend into another color - think of it as shading) is considered a full color print.
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Delivery and Returns
When will I receive my shirts?
We offer
14-day regular shipping and
7-day rush shipping. If you need your order sooner, please
contact us and we'll arrange something that works for you! Our shipping time begins from the moment we've received confirmation of payment.
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Super-rush shipping
Depending on your location, your design, and order quantities, we can get the shirts delivered to you in 2 - 4 business days from today. Call us at 310-933-3302 and we can discuss the best option available for you.
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Can I cancel my order after placing it?
In order to meet our guaranteed delivery dates, we process orders very quickly, usually within two hours after receiving it. If you call us before we begin processing it, we can give you a full refund - no questions asked. But once we start processing it, we have to cover the fees involved with restocking and setting up, and charge a 15% cancellation fee because of this. If we have already finished printing the shirts, we will be unable to cancel the order.
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Our Money Back Guarantee
We know how difficult it is to order customized apparel online. We've tried to make the process friendlier by providing easy-to-use design tools, preview images, and one-on-one customer service. But if in the end, the shirts still don't turn out how you wanted it, we do what we can to fix your situation. If your order failed your expectations (late for an event, print washes off, design looks different than online preview), we'll give you an option for a full-refund or a free reprint of your entire order.
We pride ourselves in having one of the lowest failure rates within the t-shirt printing industry.
Read our recent reviews to see what our customers had to say about our service.
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Call us: 310 933 3302