Help Center
Welcome to our help center. We hope this page can answer all of your questions.
Quick links: Retrieve a saved design - Track your order status - Contact us
Quick links: Retrieve a saved design - Track your order status - Contact us
Mastering Our Design Lab
We certainly hope our design lab is intuitive and easy to use. Here's a briefer on how to get the most out of it:
Get Design Help!
What We Do Before Printing
Designing t-shirts is tough, but we pride ourselves in providing quality work. For all orders, we will:More Options Upon Request
With ooShirts, we'll be with you every step of the way. Here are some things we can help you with:
Special Requests
We know that you might have a special request for your order. Here is what we offer:
Pricing and Ordering
Our goal is to be the lowest cost custom t-shirt company by being more efficient than our competitors.
Delivery and Returns
We offer guaranteed delivery dates and a full money-back guarantee.
If there's anything else you want to ask about, please contact us
Mastering the Design Lab
Buttons and Features
| Add Text | Add text to your design. Customize your font style, color, and size. |
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| Add Art | Either browse from our clipart gallery or upload your own image. |
| Switch Shirt | Change the color or style of your garment. |
| Names & Numbers | Add personalized jersey-style name and number designs on your apparel. |
| Switch Side | Switch between the front and back sides of your garment. |
| Add Notes | Enter special instructions for your order. These notes will be read by our artwork department. |
| Save | Save your design so you can continue working on it later. |
| Quote & Checkout | Get a quote for your design and get ready to place your order! |
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Uploading art
Uploading art onto our design lab is easy - just click the Add Art button and then "Upload New Image". The screen will then prompt you to select the image from your computer that you would like to upload. Our design lab currently accepts the follow image formats:
.jpg/.jpeg – JPEG Web Image
.gif – GIF Web Image
.bpm – Bitmap Image
.png – PNG Image
.eps – EPS Vector Image
.psd – Photoshop Document
.ps – Postscript File
.tiff/.tif – Tagged Image
.gif – GIF Web Image
.bpm – Bitmap Image
.png – PNG Image
.eps – EPS Vector Image
.psd – Photoshop Document
.ps – Postscript File
.tiff/.tif – Tagged Image
Having problems uploading, have another filetype, or have a large file? Our graphics artists can work with any image format, including .pdf, .eps, .psd, .ppt, and .doc files, as well as any image size. Just send them on over to artwork@ooshirts.com with your Design ID and we'll begin helping you right away.
A good rule of thumb when uploading your own image is to upload the highest resolution possible. This ensures the best quality print on your apparel. If we receive a design that has a low quality image, we will contact you before we proceed. If you need help touching up a low-resolution image or have any questions, please email our graphic artists at artwork@ooshirts.com.
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Design Help
We'll center your design
If you're not sure whether or not you've perfectly centered your text or artwork in our Design Lab, don't worry. If it looks like you were aiming to center your design, we'll do it for you. You can attach a note to your order in the "notes" section of the lab to confirm that you would like to center your design.
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We'll help you with contrast
We'll tell you if it looks like your design won't be able to be seen clearly on your shirt, and alter your colors accordingly so that your design pops! Below you can see examples of some common clashing and low contrast designs, as well as some suggestions for better color and design pairings.
Examples of good color contrast
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We'll remove ugly backgrounds
We'll remove backgrounds on uploaded artwork so that only the desirable image is printed on the garment. Our artists automatically get rid of your images' backgrounds so that your order turns out looking smooth and professionally done!
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We'll match colors on your design
It can be a pain to match the colors of your text to the color of the image you uploaded to reduce your color count, so we do it for you! Just write our graphic artists a note in the Design Lab before you check out and we'll make sure that your colors match up perfectly. If you want us to use a specific color, please include the PMS color code in the Notes section of the Design Lab before placing your order.
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Help you with layering issues
We'll make sure that your images are properly layered on top of each other to create a shirt that gives off a great impression, not an awkward one. Our team of graphics artists are always happy to provide our personal feedback as well.
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We'll keep you up to date
No matter which step you are at of ordering custom t-shirts at ooShirts, we'll be ready to tell you. Whether it's your tracking number, verification if your payment has gone through, an extra proof, receipt, or any other questions, we'll answer you right away.[back to top]
Help with print dimensions
Our standard maximum print size is 13 inches wide by 15 inches tall. You can either select for us to use standard print dimensions (shown below) or to specify your own dimensions.The images below show the approximate standard print dimensions. Please note that the actual size may vary depending on the type and size of the garment itself.
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High quality image = High quality print
If you have an image you want on your design, but are afraid that its resolution isn't high enough to come out clearly on your shirt, please let us take a look at it. Our graphic artists will review your artwork and contact you if another image is needed.Below is an example of a low resolution image versus a high resolution image.
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We'll get rid of borders and fuzzy edges
Is there a small annoying white border around your image? Worried it'll cost you extra money or worse - turn up on your shirt? We'll always get rid of any weird or unsightly borders for you.
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Create that oldschool, vintage look
Want to add a bit of class to your shirt design? Our artists can give your shirt designs an old-school feel! We can make your shirts look classically fashionable, just email your Design ID to artwork@ooshirts.com to consult with a graphic artist.
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Outline your text
If you want to add an extra pop to your text, make it outlined instead of filled! Use the outline tool in the Design Lab to add that extra definition to your text.
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Invert colors of your images
We can easily invert your image colors for you - just leave our graphic artists a note in your order or email them your Design ID at artwork@ooshirts.com. In addition, they can provide feedback if your design may look better inverted.
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Customizing clipart in our collection
If you love a clipart file in our library, but would like to have it changed in some way, please email your Design ID to artwork@ooshirts.com or leave a note for our graphic artists on your order.[back to top]
Special Requests
Combining orders
If you want to order the same design (with exact same colors and layout) on different shirt colors or styles, you can combine them into one order and get a bulk discount for it! It's really easy - here's how to do it:| 1 | Make a t-shirt design in our design lab, and check out as you normally would. |
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| 2 | In the checkout screen (shown below), click on the link saying "Add Another Shirt Style". |
| 3 | You will be able to select the style and color of the shirt you'd like to add to your order. You can add up to 3 additional shirt styles to the same order. |
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Team names and numbers
In our design lab, click the "Home" link at the bottom right hand of the application. A "Get Started" screen (shown below) should appear. Then click the "Names & Numbers" to see the personalized name and number page. This will allow you to set up your shirt to have different names and/or numbers printed on each garment.
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Sleeve prints
We do not do sleeve prints at this time.[back to top]
Request a blank or printed sample
We understand that you want to know exactly what you are ordering before you complete your purchase so we offer blank and printed samples to our customers for a small fee. Please send an email to help@ooshirts.com with the shirt style and your Design ID (if you would like it printed).[back to top]
Pricing and Ordering
Why are your prices so low?
You are probably wondering how we can stay in business when our prices are so much lower than our competition. The answer is that we have a "lightweight" business model that allows us to have lower overhead expenses and, therefore, lower prices. (We were founded on a $2200 investment, which caught the attention of many prominent news outlets including Inc Magazine.)We spend money only where we have to spend it and simply avoid the unnecessary expenses most corporations face. To market ourselves, for example, instead of spending huge amounts of money on advertising, we relied on that fact that having a great product at a low price attracts customers on its own (and it does!). We are one of the fastest growing clothing companies but even as we continue to grow, we will always stick our frugal roots and keep our prices impressively low.
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How do I get a price quote with my design?
Getting a quote is easy!Simply click here to visit our online all-inclusive quote generator. There are three things you need in order to get an accurate quote:
1. Style and color of apparel
2. Number of colors that are being printed on the front and back (Get help counting colors)
3. Quantity of garments
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How is my price determined, and how can I lower it?
The price of your order is determined based on three factors:1. Style and color of garment
2. Number of colors in the design
3. Quantity
Tips for lowering costs:
1. Reduce the number of colors and print areas in your design
2. Choose a less expensive garment style
3. Order more at a time to reduce the cost per garment
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I've gotten my price quote. What other fees do I have to pay?
The quote that is generated is your all-inclusive price! There are no set-up or design fees, or costs associated with using our graphic artists for help.If you are shipping to a California shipping addresses, please add 9.25% sales tax. If you are shipping to outside of the continental United States (Alaska, Hawaii, or overseas), there may be a extra shipping charge. If you need help, please call our customer service team at 510-984-4679 or email them at help@ooshirts.com.
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How do I place my order?
To place an order, follow the steps below!
The price you see is an all-inclusive quote. Click on the green "Checkout" button to proceed.
Enter your design details one last time and click "Save & Proceed".
On the Order Summary page, click on the "Proceed with Checkout" button to proceed to finalize your order.
At the checkout screen, you can also combine orders with the same design.
Please note that we begin the t-shirt printing process very quickly after orders are placed. Please make sure your order is finalized and 100% correct before placing the order.
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What types of payment do you accept?
We accept Visa, Mastercard, or Discover credit card. At this time, we do not accept American Express, checks, or purchase orders.[back to top]
How do I count the colors on my design?
Color count depends on each and every color used for text and images. Miscounting colors, and subsequently having to be billed additional invoices, is a stressful process that we don't think customers should go through. We've included the most common errors, and a quick rundown on how to count colors on your design.
| A | 1 color design: maroon. |
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| B | 2 color design: sky blue and pink |
| C | 3 color design: white, red, and purple |
| D | Full color design: the design includes a color photograph |
| E | 1 color design: black |
| F | 2 color design: white, pink |
| G | 3 color design: white, black, yellow |
| H | Full color design: even though the photograph is black-and-white, the gradients still constitute a full-color print |
If you need help counting colors in your design, give us a call at 866-660-8667 and we'll be happy to help.
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Delivery and Returns
Free Standard Shipping
Standard shipping is always included in the price of your order. We guarantee that your order will be at your doorstep within 14 days (10 business days) from the date you placed the order.[back to top]
Rush Shipping
Need your order faster? We offer 7 day (5 business days) rush shipping for the cost of 25% of your order.Depending on your location, your design, and order quantity, we may be able to get your order delivered to you in 3-5 business days. Please call a customer service representative at 510-984-4679 to ask about this super-rush shipping option. Additional rush fees apply.
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Misprints and Late Deliveries
We know how difficult it is to order customized apparel online. We've tried to make the process friendlier by providing easy-to-use design tools, preview images, and one-on-one customer service. However, if your order still does not turn out how you wanted it or arrived later than our guaranteed delivery date, you can file a misprint claim.Our policy means that if the shirts you received are materially flawed, we will try our hardest to find an acceptable resolution. Please visit our misprints page to initiate a claim for review. For your claim to be considered, just be sure to file within 14 days after receipt of your goods.
Read our 900+ reviews to see what our customers had to say about our service. If you have any questions about a misprint or have a problem with your order, please do not hesitate to call our customer service representatives at (866) 660-8667 or email help@ooshirts.com.
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Can I cancel my order after placing it?
In order to meet our guaranteed delivery dates, we process orders within hours (sometimes even minutes) after they are placed. If you call us before we begin processing your order, we can cancel the order for you. However, because of our fast order processing, we encourage you to make sure your order is finalized before placing it. Once we start processing your order, we are unable to make changes to or cancel your order.[back to top]
Super-rush shipping
Depending on your location, your design, and order quantities, we can get the shirts delivered to you in 2 - 4 business days from today. Please call us at (866) 660-8667 and we can discuss the best option available for you.[back to top]